1. Overview
This Refund & Cancellation Policy outlines the terms under which clients may cancel services and request refunds from CatalystAI Automation (“we,” “our,” or “us”). By engaging our services, you agree to the terms described below.
2. Project-Based Services
a. Upfront Payments
For most projects, an upfront payment or deposit is required before work begins. These payments are generally non-refundable, as they secure time, resources, and project scheduling.
b. Milestone Payments
If a project is divided into milestones:
- Payments made for completed milestones are non-refundable
- Future unpaid milestones may be canceled without further charges
3. Cancellation Policy
a. By the Client
You may cancel a project by providing written notice. The following conditions apply:
- Work completed up to the cancellation date will be billed and is non-refundable
- Any remaining balance for completed work must be paid
- Access to deliverables may be withheld until outstanding payments are settled
b. By CatalystAI Automation
We reserve the right to cancel or suspend services if:
- Payment obligations are not met
- Required information or cooperation is not provided
- The project involves unlawful or unethical use
In such cases, refunds will not be issued for work already completed.
4. Refund Eligibility
Refunds may be considered only under limited circumstances, such as:
- Duplicate or accidental payments
- Failure to deliver agreed services due to our fault
Refund requests must be submitted in writing within 7 days of the issue. Each request will be reviewed on a case-by-case basis.
5. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after work has started
- Delays caused by lack of client communication or input
- Dissatisfaction based on subjective preferences not outlined in the agreement
- Outcomes dependent on third-party platforms or external factors beyond our control
6. Subscription or Retainer Services (If Applicable)
For ongoing services:
- You may cancel before the next billing cycle to avoid future charges
- No partial refunds are issued for unused time within a billing period
- Services will continue until the end of the current paid period
7. Processing Refunds
Approved refunds (if any) will be processed using the original payment method within a reasonable timeframe, typically 7–14 business days.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
9. Contact Information
For any questions or refund requests, contact:
This policy is designed to ensure clarity and fairness for both parties while maintaining the quality and integrity of our services.
CatalystAI Automation
Email: info@catalystaiautomation.com
Website: https://catalystaiautomation.com/